At Global Link, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
We accept returns within 14 days of the delivery date under the following conditions:
- The item must be unused, in its original packaging, and in resalable condition.
- The return must be accompanied by a valid proof of purchase (order number or receipt).
- Certain items such as earbuds or headphones may not be returnable if the packaging is opened due to hygiene reasons (unless defective).
2. Non-Returnable Items
- Opened or used earbuds and headphones (unless defective).
- Items damaged due to misuse or neglect.
- Hydrogen water bottles that have been used or filled.
- Clearance or final sale items (if marked as such).
3. How to Request a Return
To initiate a return, please contact our support team at:
Email: info@globallinkservices.net
Phone: (409) 359-8868
Once your return request is approved, we will provide return instructions. Please do not send items back without authorization.
4. Refunds
Once we receive and inspect your returned item:
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at the email provided above.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank or payment provider.
- Then contact us at [Insert Email] for further assistance.
7. Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- We recommend using a trackable shipping service for your return.
8. Contact Us
If you have any questions regarding our refund or return policy, please contact:
Email: info@globallinkservices.net
Phone: (409) 359-8868